At Automist Global, customer satisfaction is our top priority. We have designed our Cancellation & Refund Policy to ensure a seamless experience while maintaining fairness and transparency. Please review the terms below to understand our policies regarding cancellations, returns, and refunds.

Order Cancellation: - Orders can be cancelled within 24 hours of placing them by contacting our customer support team. - Cancellations made after 24 hours may not be accepted, as orders are typically processed within this timeframe. - Automist Global reserves the right to cancel an order in case of inventory shortages, pricing errors, or fraudulent activity. In such cases, customers will be notified, and a full refund will be processed promptly.

Returns & Exchanges: - Customers can initiate a return or exchange within 7 days of receiving the product. - To be eligible, the product must be unused, undamaged, and in its original packaging. - Returns for products damaged during shipping will only be accepted if reported within 48 hours of delivery. - Exchanges are subject to product availability, and any price differences will be communicated beforehand.

Refunds: - Refunds are processed after a thorough inspection of the returned product. - If the returned item meets our eligibility criteria, the refund will be initiated within 5-7 business days to the original payment method. - For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit upon submission of necessary details. - Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Non-Refundable Items: - Customized or personalized orders are not eligible for refunds or returns. - Products not meeting the return criteria will be shipped back to the customer, and shipping charges will apply.

Process for Returns: - Contact our support team via email or phone to initiate a return or exchange. - Provide your order details, a brief description of the issue, and photos if applicable. - Once approved, pack the product securely and ship it to the address provided by our team.

Policy Updates: - Automist Global reserves the right to update this policy at any time without prior notice. - Please refer to this page regularly for any changes to our Cancellation & Refund Policy.

For further assistance, please reach out to our support team through our official communication channels. We are here to help!